Job Summary

San José State University (SJSU) is seeking a committed and compassionate professional to join the Case Management team as a SJSU Cares Case Manager. This position provides holistic, non-clinical support to students experiencing personal hardships, basic needs insecurity, or other barriers affecting their academic success and well-being. Operating within SJSU Cares, the Case Manager plays a central role in the university’s students support response network. The incumbent helps students navigate complex life situations—such as food or housing insecurity, financial emergencies, and wellness concerns—by providing individualized care coordination that fosters long-term resilience and persistence toward graduation. Using a trauma-informed, equity-minded, and strengths-based approach, the Case Manager supports students in identifying goals, connecting to resources, and cultivating self-advocacy and life skills.

Key Responsibilities

• Conduct individualized assessments and action plans to support students navigating crises or hardship
• Coordinate timely access to resources (e.g., emergency housing, food, financial support, academic resources)
• Provide non-clinical case management and well-being coaching to promote student stability and success
• Collaborate with key campus partners including Financial Aid, Housing, Counseling Services, and Academic Success Centers
• Maintain timely, confidential documentation and assist with data tracking and reports for compliance and program planning
• Provide consultation and outreach to faculty, staff, and family members concerned about student welfare
• Contribute to wellness programming and university-wide efforts promoting student well-being and resource awareness

Knowledge, Skills & Abilities

• Ability to work effectively with a wide range of constituencies in a diverse community
• Ability and commitment to establishing and maintaining cooperative working relationships within a diverse multicultural environment
• Ability to advise and counsel students, faculty and staff, individually and in groups on complex student-related matters
• Ability to determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature
• Ability to carry out a variety of professionally complex assignments without detailed instructions
• Knowledge of crisis counseling and mental health interventions
• Ability to plan, coordinate and initiate critical actions necessary to implement administrative or group decisions and/or recommendations
• Strong oral and written communication skills
• Excellent customer service and public relations skills
• Ability to lead individuals and projects in a team effort to accomplish institutional and divisional goals and objectives
• Ability to interpret and evaluate descriptions and explanations of problems brought forward by a student, student organizations, faculty, or staff and to analyze and define the problem, draw valid conclusions, and project consequences of various alternative courses of action
• Ability to take calls/referrals as required which may include evenings and weekends
• Ability to maintain confidentiality and appropriately handle sensitive communications with campus employees and external agencies
• Ability to interpret and explain policies to students and employees
• Ability to analyze and define complex organizational, policy or procedural problems
• Ability to compose and appropriately format correspondence and reports
• Ability to effectively present information and respond to questions from various groups

Required Qualifications

• Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related
• Four (4) years of progressively responsible professional student services work experience, which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling

Preferred Qualifications

• Master’s Degree in Student Affairs, Higher Ed/College Student Personnel, Social Work or related field
• Two (2) years of professional experience in a University setting and/or case management experience
• Experience demonstrating excellent communication, critical thinking, negotiation, and conflict management skills
• Experience working with a large, diverse population in an urban setting
• Experience developing partnerships and collaborating with campus faculty and staff
• Experience working with community resources to assist populations in need
• Experience working with diverse student populations
• Experience with complex case management and community resources
• Bilingual communicator; Spanish and/or Vietnamese preferred

Compensation

Classification: Student Services Professional IV
Anticipated Hiring Range: $6,320/month - $6,475/month
CSU Salary Range: $6,320/month - $9,014/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

• Resume
• Letter of Interest

All applicants must apply within the specified application period: July 15, 2025 through July 29, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel
jobs@sjsu.edu
408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to jobs@sjsu.edu.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification: 

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at clerycompliance@sjsu.edu.

Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at uhs-frontdesk@sjsu.edu.

Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. This policy applies to all San José State University students, faculty, and staff, as well as university programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus). Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.