Job Summary:

Under general supervision and direction of Director of Housing and Residential Education, this position is responsible for identifying operational challenges, analyzing data, and providing solutions to enhance efficiency for the Housing administrative area. This position has a focus on occupancy and occupancy processes, maintenance of occupancy records, and administration of the housing operations software system.

Duties and Responsibilities

• Serve as primary contact for housing management software (StarRez), handling system configuration, updates, troubleshooting, and integration with campus systems.
• Design and manage electronic housing applications using SQL, including data tables and process workflows.
• Ensure efficient operations for students, staff, and external stakeholders by optimizing software processes.
• Coordinate housing assignments and selection processes, applying policy interpretation and judgment to support various student groups.
• Maintain accurate records for housing assignments, billing, and occupancy; monitor cancellations and specialty housing placements.
• Audit student accounts for housing and meal plans; assist with eligibility verifications and follow-up on outstanding requirements.
• Develop and run custom queries and reports to support decision-making and strategic planning.
• Support resident check-in/out, eviction processes, and compliance with university housing policies.
• Collaborate across departments to coordinate housing operations and resolve complex issues.
• Respond to inquiries from students, families, and campus partners, ensuring excellent customer service and public relations.
• Contribute to communication, marketing efforts, and department-wide initiatives including recruitment and retention.
• Provide training, guidance, and informal supervision to student assistants and staff.
• Lead daily office workflow, operations, and staff development under the direction of the DHRE Director.
• Participate in departmental meetings, training sessions, and professional development opportunities.
• Maintain availability on all opening and closing weekends, as well as final exam weeks, for all terms and during summer months.
• Other duties as assigned.

Minimum Qualifications: Required Education and Experience

• Bachelor's degree and/or the equivalent training and administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs, PLUS two years of related experience.

Required Qualifications

• Working knowledge of and ability to apply standard theories, principles, practices, and techniques applicable to the program and/or administrative specialty to develop conclusions and make recommendations.

 • Thorough knowledge of policies, procedures, and outside regulations pertaining to the applicable program and/or administrative specialty.

• Working knowledge of operational and fiscal analysis and techniques.

• Ability to take initiative and independently plan, organize, coordinate, and perform work in various situations where numerous and diverse demands are involved.

• Skill in the research, development and evaluation of policies and programs, including skill in the collection, evaluation, and interpretation of data to develop sound conclusions and make appropriate recommendations.

• Expertise in investigating and analyzing problems with a broad administrative impact and implications. Ability to anticipate problems and address them proactively.

• Demonstrated ability to effectively interpret, organize, and present information and ideas in written or presentation form.

• Ability to train others on new skills and procedures and provide lead work direction.

Preferred Qualifications

• Five years professional experience
• Bachelor’s degree in a relevant field.
• Experience in a Higher Education setting preferred.
• Working knowledge of the practices and activities related to Housing and Residential Education/Residence Life.
• Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and their family members.
• Demonstrated proficiency and ability to effectively use common computer and technology programs and related computer software packages (e.g., Microsoft Office Suite, Zoom, etc.) in the course of assigned duties
• StarRez Experience

Compensation and Benefits:

Anticipated Hiring Range:$4,598 - $5,500 per month

Classification Salary Range: $4,598 - $8,318 per month

The salary offered will take into account internal equity and experience among other factors.

The CSU system provides a comprehensive benefit package that includes medical, dental and vision plans, membership in the California Public Employees Retirement System (CalPERS), sick and vacation time, and 15 paid holidays a year. Eligible employees are also able to participate in the fee waiver education program. A summary of benefit information can be found here.

Position Information:

Work status: Full-time/Exempt/Probationary

Academic year schedule: Monday through Friday (8:00 am – 5:00 pm), some evenings/weekends.

Summer schedule: Monday through Thursday (7:00 am - 5:30 pm), some evenings/weekends.         

The application deadline is May 5,2025 at 11:55 pm (PST)

As of January 1, 2022, the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

California State University, San Bernardino is not a sponsoring agency for staff or management positions (i.e. H1-B Visas).

Conditions of Employment

Background Check

Satisfactory completion of a background check (including a criminal records check) is required for employment.  CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information.  Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

Mandated Reporter

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Campus Security Authority

This position is designated as a Campus Security Authority (CSA) position under the federal Jeanne Cleary Disclosure of Campus Security Policy and Campus Crime Statistics Act. CSAs are responsible for reporting allegations of Clery Act Crimes reported to them or that they witness. CSA training is required.

I-9

CSUSB hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.  See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.

Statement of Commitment to Diversity

In our commitment to the furthering of knowledge and fulfilling our educational mission, California State University, San Bernardino seeks a campus climate that welcomes, celebrates, and promotes respect for the entire variety of human experience. We welcome people from all backgrounds, and we seek to include knowledge and values from many cultures in the curriculum and extra-curricular life of the campus community. We will create, promote, and maintain activities and programs that further our understanding of individual and group diversity. We will also develop and communicate policies and promote values that discourage intolerance and discrimination.

California State University, San Bernardino is proud to be an Affirmative Action/Equal Opportunity Employer. We recruit, hire, train, and administer all personnel actions without regard to race, ethnicity, religion, color, caste, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, socioeconomic status, genetic information, medical condition, disability, marital status, protected military or veteran status, or any other status protected by applicable law. This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096) For more information about Diversity & Inclusion at CSUSB, please visit https://www.csusb.edu/human-resources/diversity-inclusion

Closing Statement:

Reasonable Accommodation

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact CSUSB Benefits at benefits@csusb.edu.

Smoking

CSUSB is a smoke and tobacco-free campus.  See policy at  https://calstate.policystat.com/policy/6591951/latest/.

Clery Act

In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal State San Bernardino Annual Security and Fire Safety Report is available at: https://www.csusb.edu/clery-act